Spiceworks Knowledge Base Plugin Average ratng: 7,4/10 9400 reviews
Rockwell Knowledge Base
How to perform various Endpoint management tasks within SpiceworksManageEngine Desktop Central serves as a complete Endpoint Management suite that helps enterprises automate every aspect of System Administration like managing patches, deploying software, remote troubleshooting, IT asset management and a lot more. Spiceworks is a successful help desk software that helps in managing IT requests and issue tracking. By integrating Spiceworks with Desktop Central, you can unify your help desk and system management needs.
Spiceworks Knowledge Base Plugin Free
Follow the below steps to access your existing Desktop Central Server within Spiceworks ticket page and inventory details page. Ensure your current Desktop Central build number is 10.0.230 or above to manage patches and deploy software silently from Spiceworks. Else update to the. Configure Desktop Central in Spiceworks server. Download and install the Desktop Central plug-in from Spiceworks.
Log-in to your Spiceworks helpdesk page and click on the Desktop Central option against any ticket and select Server Settings option. Furnish the details of your Desktop Central server and start using Desktop Central features from Spiceworks tickets. Follow the below steps if you are new to Desktop Central. Installing Desktop Central. Download and install.
you wish to manage using Desktop Central. Configure Desktop Central in Spiceworks server. Download and install the Desktop Central plug-in from spiceworks. Log-in to your Spiceworks helpdesk page and click on the Desktop Central option against any ticket and select Server Settings option. Furnish the details of your Desktop Central server and start using Desktop Central features from the Spiceworks tickets.
I'm setting up a prototype for my first Spiceworks-based helpdesk.One thing I'm struggling with is the appropriate option for posting articles on our User Portal for my users to read.- There's the Articles feature, but it sounds like it's deprecated in favour of the Knowledge Base.- The Knowledge Base looks like it's aimed more at admins than at users, and - crucially - allows comments, which (as far as I can tell) I can't moderate. This isn't a good option for a user-facing KB.- I stumbled across Jason35781's Lightbox Portal KB plugin, but it looks like it's built on top of the Articles feature, which is, again, deprecated.Can anyone offer any guidance here?